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End-to-end professional IT services

AsiaNet provides end-to-end professional IT services
to make your technology investment worth.

Post-sale Service Support

Support services to our channel partners and customers by certified engineering personnel

AsiaNet provides professional support services to our channel partners and customers by certified engineering personnel. We got many years of support experience with the back-end vendor’s support team and have deep knowledge of the products hence we can reduce the lead time of troubleshooting and speed up the support flow.

End-to-end services
to ensure the services and protection available

Our 7×24 support team provides end-to-end services to ensure the services and protection available until the replacement unit is implemented.

Hardware Maintenance丨Post-sale Service Support丨AsiaNet

Hardware Maintenance

With a valid support contract, the replacement unit will be delivered to the customer upon RMA approval. AsiaNet provides provide loan unit hardware replacement before the RMA is ready for swapping. This eliminates the time gap of protection or service impact in your environment. Our 7×24 support team provides end-to-end services to ensure the services and protection available until the replacement unit is implemented.

we designed to provide a tailor-made training session
and real cases handling to the customer in order to simulate the daily operation.

Training

Operating the high-end security product is not like the switch, router or firewall, which requires specific knowledge in order to operate and management the products. AsiaNet provides training courses to partners and customer by certified engineers. We planned the training courses for the customer based on the implemented environment; we designed to provide a tailor-made training session and real cases handling to the customer in order to simulate the daily operation.

Training丨Post-sale Service Support丨AsiaNet

Security Protection Review

Provides regular security policies review services.

Security Protection Review丨AsiaNet

Cyberattack is moving to complicate every day, a regular view of security policies is essential to confirm suitable protections are in place to fight against attack nowadays. Security review requires experts to perform risk assessment, security research and historical log analysis. Some organization may not have budget to hire, train and maintain the security experts for regular policies review task. AsiaNet provides regular security policies review services by certified and experienced engineers, this reduces the operation cost and maintain an acceptable security posture.